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9. Service Roll Out

9.1 Awareness and Training

Ensuring that users are fully appreciative of what the directory can do is important, as this will help the service achieve it potential and maximise return. Awareness campaigns and training materials will be needed to accomplish this. Much of this will simply be published material, though some face to face training of help desk staff will be necessary. Of course friendly and intuitive user interfaces will help, though a degree of familiarity is often needed before functionality can be properly explored.

Special training will need to be given to database administrators. This applies equally to data administrators and system administrators.

9.2 Installing Software

Client software will have to be installed on user machines. If a Web gateway is in use then timescales can be extended, as simple access will be catered for. Integrated desktop applications with higher functionality will require further installation effort.