Ensuring that users are fully appreciative of what the directory can do is important, as this will help the service achieve it potential and maximize return. Awareness campaigns and training materials will be needed to accomplish this. Much of this will simply be published material, though some face to face training of help desk staff will be necessary. Of course friendly and intuitive user interfaces will help, though a degree of familiarity is often needed before functionality can be properly explored.
Software Client software will have to be installed on user machines. If a Web gateway is in use then timescales can be extended, as simple access will be catered for. Integrated desktop applications with higher functionality will require some installation effort.