7.1 Identification of user organization
7.1.1 Name of the organization
7.1.2 Address
7.1.3 Telephone and fax no
7.1.4 Contact person
7.1.5 Sector inside the administration
7.1.6 Activity
7.1.7 Number of employees
7.1.8 Number of sites
7.1.9 Organization scope (local, regional, national, international).
7.1.10 Hierarchical location inside the administration.
7.2 Technological environment
Office automation:
7.2.1 Continuous use of office automation tools
Personal Computers (yes / no ) ;
Word processor ( yes / no) ;
Spreadsheets (yes / no ).
7.2.2 Do you use specific formats and/or templates for these tools ?
What type?
Electronic mail:
7.2.3 Product(s) used inside the organization
7.2.4 Configuration (MTA's, User Agent's, etc.)
7.2.5 Number of users (indicate % of total employees)
7.2.6 Profile of usage (personal messages, free text or official forms )
7.2.7 Is there any integration with other tools (word processor, etc.) ?
Networking:
7.2.8 Network hardware used
Ethernet / Token-Ring / Dial-up / other
7.2.9 Protocol used
TCP/IP / Novell / Lan Manager / other
7.2.10 Are all sites connected in some common way so that a single directory server could service all sites?
7.2.11 Network connections available to the outside world
None / Internet-leased line / Internet dial-up / public X.25 / other
7.2.12 In case there is a network connection (previous question), what is it used to connect to?
7.2.13 What changes are expected in the next few years?
7.3 Existing links with other entities & existing directories
7.3.1 What other organizations/administrations/departments in the EU does this organization work with?
List, sorted by traffic load or importance, indicating for each entity the different means of transmission used (courier, mail, fax, e-mail, other) and its percentage of the total traffic.
7.3.2 Indicate which part of the documents exchanged, either internally or with other organizations, are sent or received by e-mail
7.3.3 Would having access to their directory data be useful to us , and vice versa ?.
7.3.4 What part of the identification data would be needed?
Name, Organization, Position, Electronic address, Postal address, Telephone number, Type of e-mail, Others…
Existing directories:
7.3.5 Describe briefly any existing directory you use (Organization covered by the directory & number of entries, etc.)
7.3.6 Information contained in a typical entry
7.3.7 Type of database and means of access:
7.3.8 How useful do they find it?
7.4 Service conception
7.4.1 Would they want to present several views of the data? (perhaps an internal view and a public view?)
7.4.2 Try to distinguish which fields would appear in the public and private view.
7.4.3 How many internal entries might be wanted, and how many public entries?:
7.4.4 What legal and security requirements would there be for the public data? What for the internal data?:
7.4.5 How many people in the organization would want access to the directory service? What computing equipment do these people have access to now? What changes are expected in the next few years?
7.4.6 What other software should be integrated with the directory service?
(this might be e-mail software, but it could also be office applications like word processors, diary managers, and spreadsheets)
7.4.7 Are there existing databases holding information required by a directory service?
7.4.8 Would the organization want to run a local directory server (probably with help from Euroview) or would it prefer to send some data to a central Euroview directory service?
7.4.9 Is there any concern you feel about the service in terms of commitment for start up and maintenance, access security, or any other issue?
7.4.10 Do you have strong requirements for the response time and availability of the service? What would be the acceptable limits for these two factors?
7.4.11 What is your general opinion about the utility of the service? Do you have any suggestions to make it more useful than it has been described in this interview?