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POSkey error

Subject: POSkey error
Author: pasan jayarathna
Posted: 2020-01-08 01:47

Dear All,

Im getting an error on zenoss as below, i can login by command line but its unable via GUI. please help me to fix this. 

thanks,
pasan,

Type: <class 'ZODB.POSException.POSKeyError'>
Value: 0x394173

Traceback (most recent call last):
File "/opt/zenoss/lib/python/ZPublisher/Publish.py", line 126, in publish
request, bind=1)
File "/opt/zenoss/lib/python/ZPublisher/mapply.py", line 77, in mapply
if debug is not None: return debug(object,args,context)
File "/opt/zenoss/lib/python/ZPublisher/Publish.py", line 46, in call_object
result=apply(object,args) # Type s<cr> to step into published object.
File "/opt/zenoss/Products/ZenUtils/patches/pasmonkey.py", line 161, in login
pas_instance.updateCredentials(request, response, login, password)
File "/opt/zenoss/lib/python/Products/PluggableAuthService/PluggableAuthService.py", line 1100, in updateCredentials
updater.updateCredentials(request, response, login, new_password)
File "/opt/zenoss/lib/python/Products/PluggableAuthService/plugins/SessionAuthHelper.py", line 102, in updateCredentials
request.SESSION.set('__ac_name', login)
File "/opt/zenoss/lib/python/ZPublisher/HTTPRequest.py", line 1379, in __getattr__
v = self.get(key, default, returnTaints=returnTaints)
File "/opt/zenoss/lib/python/ZPublisher/HTTPRequest.py", line 1336, in get
v = v()
File "/opt/zenoss/lib/python/Products/Sessions/SessionDataManager.py", line 101, in getSessionData
return self._getSessionDataObject(key)
File "/opt/zenoss/lib/python/Products/Sessions/SessionDataManager.py", line 188, in _getSessionDataObject
ob = container.new_or_existing(key)
File "/opt/zenoss/lib/python/Products/Transience/Transience.py", line 839, in new_or_existing
item = self.get(key, _marker)
File "/opt/zenoss/lib/python/Products/Transience/Transience.py", line 495, in get
item = self._move_item(k, current_ts, default)
File "/opt/zenoss/lib/python/Products/Transience/Transience.py", line 285, in _move_item
self._housekeep(current_ts)
File "/opt/zenoss/lib/python/Products/Transience/Transience.py", line 934, in _housekeep
self._finalize(now)
File "/opt/zenoss/lib/python/Products/Transience/Transience.py", line 574, in _finalize
self._do_finalize_work(now, max_ts, start_finalize)
File "/opt/zenoss/lib/python/Products/Transience/Transience.py", line 598, in _do_finalize_work
values = list(self._data[key].values())
File "/opt/zenoss/lib/python/ZODB/Connection.py", line 860, in setstate
self._setstate(obj)
File "/opt/zenoss/lib/python/ZODB/Connection.py", line 901, in _setstate
p, serial = self._storage.load(obj._p_oid, '')
File "/opt/zenoss/lib/python/relstorage/storage.py", line 476, in load
raise POSKeyError(oid)
POSKeyError: 0x394173

------------------------------
pasan jayarathna
sri lanka telecom
------------------------------

Subject: RE: POSkey error
Author: Jane Curry
Posted: 2020-01-10 04:09

See the wiki item here -    http://wiki.zenoss.org/Troubleshooting_Zenoss_PosKey_Errors

See the hint almost at the end about throwing away the zodb_session database.  It usually works.

Cheers,
Jane

------------------------------
Jane Curry
Skills 1st United Kingdom
jane.curry@skills-1st.co.uk
------------------------------


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