Hi Marek - a few things...
Can you login to your Zenoss system on a command line. I would login as myself, su to root and then use "su - zenoss" to switch to the zenoss user. "zenoss status" should then give you a bunch of daemons all running. You might post the output here if it isn't all good.
Just a "silly" to check - you don't happen to have the caps-lock set when you type your password? Done that myself often enough :(
What user are you using to access the Zenoss GUI - yourself or the admin user? If you are the administrator of this Zenoss system, try logging on with the admin user and password if your own user fails. You might also check out the other thread running today about "Zenoss Core URL login".
Another "silly" to check - have you run out of diskspace? Including on the /tmp filesystem?
| Subject: |
RE: Problem with access to Zenoss Core by Http. |
| Author: |
Marek Milik |
| Posted: |
2017-10-20 05:21 |
Hi Jane, all daemons are ok:
$ zenoss status
Daemon: zeneventserver program running; pid=30225
Daemon: zopectl program running; pid=30310
Daemon: zenrrdcached program running; pid=30315
Daemon: zenhub program running; pid=30347
Daemon: zenjobs program running; pid=30388
Daemon: zeneventd program running; pid=30424
Daemon: zenping program running; pid=30584
Daemon: zensyslog program running; pid=30720
Daemon: zenstatus program running; pid=30762
Daemon: zenactiond program running; pid=30795
Daemon: zentrap program running; pid=30830
Daemon: zenmodeler program running; pid=30867
Daemon: zenperfsnmp program running; pid=30899
Daemon: zencommand program running; pid=30937
Daemon: zenprocess program running; pid=30981
Daemon: zredis program running; pid=30984
Daemon: zenwin program running; pid=31029
Daemon: zenwinperf program running; pid=31074
Daemon: zeneventlog program running; pid=31113
Daemon: zenrancid program running; pid=4958
Daemon: zenjmx program running; pid=31172
Daemon: zenpython program running; pid=31274
My password is ok too :) I've had this password for 1 year, and i have role :Manager.
Other Zenoss users have the same problem with log in.
I've checked diskspace (command df) and is ok too.
What can i check yet?
------------------------------
Marek Milik
Kom
Olsztyn
------------------------------
| Subject: |
RE: Problem with access to Zenoss Core by Http. |
| Author: |
Jane Curry |
| Posted: |
2017-10-21 06:08 |
So are you telling me that no-one can access the Zenoss GUI??
Have you tried with the admin user?
Cheers,
Jane
------------------------------
Jane Curry
Skills 1st United Kingdom
jane.curry@skills-1st.co.uk
------------------------------
| Subject: |
RE: Problem with access to Zenoss Core by Http. |
| Author: |
Marek Milik |
| Posted: |
2017-10-23 02:31 |
When I click the "Infrastructure" button, Internet browser refreshes several times (then I see devices) and logout me.
I checked it on few computers and Internet browsers (IE, Chrome).
This instalation has four year, so something maybe has broken...
I
tried with the admin user, situation is the same.
------------------------------
Marek Milik
Kom
Olsztyn
------------------------------
| Subject: |
RE: Problem with access to Zenoss Core by Http. |
| Author: |
Jane Curry |
| Posted: |
2017-10-23 04:34 |
So you can actually get through the login process?
Do you see the dashboard?
Can you see the events?
Can you see the advanced menu?
Trying to establish whether the problem is with devices or with the entire GUI and authentication / authorisation.
Re authentication, do you know whether your Zenoss system uses LDAP for authentication?
Cheers,
Jane
------------------------------
Jane Curry
Skills 1st United Kingdom
jane.curry@skills-1st.co.uk
------------------------------
| Subject: |
RE: Problem with access to Zenoss Core by Http. |
| Author: |
Marek Milik |
| Posted: |
2017-10-23 05:18 |
Yes, I can get
through the login process, and see dashboard, events, advences menu, but about few seconds later is logout.
When I log in again, system move me to last position in menu where I was, and few seconds later again log out me.
My Zenoss use local base for users (no LDAP).
------------------------------
Marek Milik
Kom
Olsztyn
------------------------------
| Subject: |
RE: Problem with access to Zenoss Core by Http. |
| Author: |
Jane Curry |
| Posted: |
2017-10-23 05:47 |
OK - sounds like the problem is with devices, not, fundamentally, with the GUI.
I would run the toolbox tools next. Do you have those? You said this is a 4.2.5 environment? If you don't have them, get details from here -
https://support.zenoss.com/hc/en-us/articles/203117595-How-To-Install-And-Use-the-zenoss-toolbox . Worth getting the up-to-date versions if you have old copies.
Run:
- zodbscan
- findposkeyerror
- zenrelationscan
- zencatalogscan
.. in that order. On their own, they inspect your zope database (ZODB) but won't actually DO anything. If any command shows errors then run it again with the -f flag to ask it to try and fix the problem.
Do you know roughly how many devices there should be? These commands can take a long time to run - an hour or two, rather than a minute or two, if you have thousands of devices.
Cheers,
Jane
------------------------------
Jane Curry
Skills 1st United Kingdom
jane.curry@skills-1st.co.uk
------------------------------
