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Subject:	Relationship mapping, and
Author:	Andrew Kirch
Posted:	2016-04-20 09:01

Relationship mapping, and Root Cause analysisis part of our Enterprise Service Impact module.

Andrew Kirch

akirch@gvit.com

Need Zenoss support, consulting or custom development Look no further. Email or PM me!

Ready for Distributed Topology (collectors) for Zenoss 5 Coming May 1st from GoVanguard

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Subject:	Thank you
Author:	Larry Virden
Posted:	2016-04-20 09:27

Was just trying to figure out whether it existed at all in either.

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Subject:	Lvirden,
Author:	[Not Specified]
Posted:	2016-04-20 21:51

Lvirden,

It depends heavily on what you're looking for. Service Impact is useful for some types of relatioships. Others may already be supported or may be added. Can you describe what you're looking for

ZenMaster Shane William Scott (Hackman238)

CTO

GoVanguard Inc.

sscott@gvit.com

Need Zenoss support, consulting or custom development Look no further. Email or PM me!

Ready for Distributed Topology (collectors) for Zenoss 5 Coming May 1st from GoVanguard

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Subject:	Seeking relationships
Author:	Larry Virden
Posted:	2016-04-21 05:34

Right now, we are trying to figure out an inexpensive way to map out the hardware and software that make up our business services. We've looked at several kinds of tools offering auto-discovery, dependency mapping, and business service mapping - but so far, they are extremely expensive. To purchase one of them might mean doing without other necessary infrastructure tools we need.

Right now, we are trying to manually build a database of servers, routers, switches, etc. But there's information regarding dependencies that we currently aren't getting during our manual process and having software map out this type of information would be useful.

We have been looking for open source approaches to solving this. So far, we've not found anything that appears to do what we are thinking about. Because Zenoss talks about discovery of machines, I didn't know whether or not the Core or its Zenpacks would have any support for this type of functionality.

Thank you for stopping by and answering.

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Subject:	Looking for integration into Service Management systems
Author:	Larry Virden
Posted:	2016-04-27 06:20

One of the things we are wanting to do is to find a way to map out all the devices in our environment, and integrate that data into a service management system database, so that incident, problem, and request for change tickets can reference the data.

Ultimately, we want the environment to support people having access to all existing devices so they can properly document what changes they are making, new devices they are adding, what devices they are retiring, etc. and alsoduring troubleshooting, to be able to correlate the alerts with the incident, problem, or change tickets related to the devices. The idea being that knowing the relationships between devices, business processes, software, web services, etc. should be useful when planning changes or troubleshooting.

However, most ITSM systems don't have any automated way of discovering devices, software, etc.

In the current phase of our work, we are not looking to do monitoring of all the discovered resources - just wanting to document what exists. Later, after we have the discovery and mapping working, then we will begin the planning of what kinds of monitoring we need to do, with an eye of replacing some of the existing monitoring that various programs are doing with Zenoss monitoring.

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Subject:	This should be perfectly
Author:	Jane Curry
Posted:	2016-05-06 09:55

This should be perfectly possible with Zenoss.

Cheers,

Jane

Email: jane.curry@skills-1st.co.uk    Web: https://www.skills-1st.co.uk