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Email Troubleshooting

Subject: Email Troubleshooting
Author: [Not Specified]
Posted: 2014-01-08 14:33

I am trying to troubleshoot email alerts. I can send a test alert fine. I configured a trigger and assigned it to my email notification, they are both enabled for critical events. I am not getting the email. I was hoping to view a log somewhere


Subject: Question
Author: [Not Specified]
Posted: 2014-01-09 08:05

You can view your system's mail.log to see if there are any errors, but it might be easier to double check all the settings in the Trigger/Notification.

Check the Content Tab of the Notification to verify that all the email settings are in there, they should be imported automatically but sometimes it doesn't.

Also if you screenshot and paste a link to the settings (blur out anything sensitive) then I can help debug!

This is also a good link to look at: http://wiki.zenoss.org/Notify_Me_of_Important_Events

Hydruid



Subject: That's what I thought,
Author: [Not Specified]
Posted: 2014-01-09 12:07

That's what I thought, however mail.log does not exist, I have an exim directory, however nothing valuable is being logged. Either way my spam filter was blocking the email, but I would like to see mail flow...

thanks



Subject: Update
Author: [Not Specified]
Posted: 2014-01-09 12:25

Zenoss uses the OS's MTA....usually the default is /var/log/mail.log but it depends on the OS and etc.

Glad you got it fixed!

You can check this log for an entry that a notification was sent: $ZENHOME/zeneventd.log

Hydruid



Subject: notes on e-mail
Author: Andrew Kirch
Posted: 2014-01-13 09:15

Zenoss can actually use an off-OS MTA which can be set in the Advanced tab, but by default uses the OS's MTA. It can also use an e-mail account on a remote MTA instead of relaying with a username/password.

Andrew Kirch

akirch@gvit.com

Need Zenoss support, consulting or custom development Look no further. Email or PM me!

Ready for Distributed Topology (collectors) for Zenoss 5 Coming May 1st from GoVanguard



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