Zenoss ZenTech Community

I have just updated the time of our server using NTP (the timezone is UTC and it was 1 hr ahead, I just fixed that by NTP) and am unable to access Zenoss GUI anymore. I receive the below error when I try to access GUI and there is a form to report the problem to Zenoss.

Type:
Value: 1400005240
Traceback (most recent call last): File "/opt/zenoss/lib/python/ZPublisher/Publish.py", line 126, in publish request, bind=1) File "/opt/zenoss/lib/python/ZPublisher/mapply.py", line 77, in mapply if debug is not None: return debug(object,args,context) File "/opt/zenoss/lib/python/ZPublisher/Publish.py", line 46, in call_object result=apply(object,args) # Type s to step into published object. File "/opt/zenoss/Products/ZenUtils/patches/pasmonkey.py", line 161, in login pas_instance.updateCredentials(request, response, login, password) File "/opt/zenoss/lib/python/Products/PluggableAuthService/PluggableAuthService.py", line 1100, in updateCredentials updater.updateCredentials(request, response, login, new_password) File "/opt/zenoss/lib/python/Products/PluggableAuthService/plugins/SessionAuthHelper.py", line 102, in updateCredentials request.SESSION.set('__ac_name', login) File "/opt/zenoss/lib/python/ZPublisher/HTTPRequest.py", line 1379, in __getattr__ v = self.get(key, default, returnTaints=returnTaints) File "/opt/zenoss/lib/python/ZPublisher/HTTPRequest.py", line 1336, in get v = v() File "/opt/zenoss/lib/python/Products/Sessions/SessionDataManager.py", line 101, in getSessionData return self._getSessionDataObject(key) File "/opt/zenoss/lib/python/Products/Sessions/SessionDataManager.py", line 188, in _getSessionDataObject ob = container.new_or_existing(key) File "/opt/zenoss/lib/python/Products/Transience/Transience.py", line 842, in new_or_existing self[key] = item File "/opt/zenoss/lib/python/Products/Transience/Transience.py", line 454, in __setitem__ current_bucket = self._data[current_ts] KeyError: 1400005240

I have tried to restart both Zenoss and rabbitmq-server after NTP update but that did not help. I am still presented with above error.

I would really appreciate it if experienced folks give me a bit of help about this. What possibly may be causing this

Subject:	Let me know if the problem
Author:	Andrew Kirch
Posted:	2014-05-13 13:34

Let me know if the problem doesnt' clear up in an hour. Was Zenoss running when this happened

Andrew Kirch

akirch@gvit.com

Need Zenoss support, consulting or custom development Look no further. Email or PM me!

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Subject:	Yes Andrew, it was running. I
Author:	[Not Specified]
Posted:	2014-05-13 13:51

Yes Andrew, it was running. I also received zentrap heartbeat failure - half an hour later after the update.

It was ~18.00 UTC when I updated the time, so let's see how it's going to be on 19.00 - I will keep you posted.

Subject:	It's back online Andrew -
Author:	[Not Specified]
Posted:	2014-05-13 13:58

It's back online Andrew - thank you. Would you mind telling about the reason why this happened

Subject:	Another question
Author:	[Not Specified]
Posted:	2016-11-01 04:59

I have the same problem however I set the clock back by about 10 hours. Will this also take an hour or is there another way to resolve the issue

I have restarted the zenoss service as well as rebooted the VM but this has not made a difference.

Subject:	Still a problem
Author:	[Not Specified]
Posted:	2016-11-01 07:59

An hours has been and passed. Its been about 5 hours now and I am worried if this will work again

Subject:	Login error after time change on server.
Author:	[Not Specified]
Posted:	2014-05-13 13:29

Login error after time change on server.