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Login error after time change on server.

Subject: Login error after time change on server.
Author: [Not Specified]
Posted: 2014-05-13 13:29


I have just updated the time of our server using NTP (the timezone is UTC and it was 1 hr ahead, I just fixed that by NTP) and am unable to access Zenoss GUI anymore. I receive the below error when I try to access GUI and there is a form to report the problem to Zenoss.

Value: 1400005240
Traceback (most recent call last): File "/opt/zenoss/lib/python/ZPublisher/", line 126, in publish request, bind=1) File "/opt/zenoss/lib/python/ZPublisher/", line 77, in mapply if debug is not None: return debug(object,args,context) File "/opt/zenoss/lib/python/ZPublisher/", line 46, in call_object result=apply(object,args) # Type s to step into published object. File "/opt/zenoss/Products/ZenUtils/patches/", line 161, in login pas_instance.updateCredentials(request, response, login, password) File "/opt/zenoss/lib/python/Products/PluggableAuthService/", line 1100, in updateCredentials updater.updateCredentials(request, response, login, new_password) File "/opt/zenoss/lib/python/Products/PluggableAuthService/plugins/", line 102, in updateCredentials request.SESSION.set('__ac_name', login) File "/opt/zenoss/lib/python/ZPublisher/", line 1379, in __getattr__ v = self.get(key, default, returnTaints=returnTaints) File "/opt/zenoss/lib/python/ZPublisher/", line 1336, in get v = v() File "/opt/zenoss/lib/python/Products/Sessions/", line 101, in getSessionData return self._getSessionDataObject(key) File "/opt/zenoss/lib/python/Products/Sessions/", line 188, in _getSessionDataObject ob = container.new_or_existing(key) File "/opt/zenoss/lib/python/Products/Transience/", line 842, in new_or_existing self[key] = item File "/opt/zenoss/lib/python/Products/Transience/", line 454, in __setitem__ current_bucket = self._data[current_ts] KeyError: 1400005240

I have tried to restart both Zenoss and rabbitmq-server after NTP update but that did not help. I am still presented with above error.

I would really appreciate it if experienced folks give me a bit of help about this. What possibly may be causing this


Subject: Let me know if the problem
Author: Andrew Kirch
Posted: 2014-05-13 13:34

Let me know if the problem doesnt' clear up in an hour. Was Zenoss running when this happened

Andrew Kirch

Need Zenoss support, consulting or custom development Look no further. Email or PM me!

Ready for Distributed Topology (collectors) for Zenoss 5 Coming May 1st from GoVanguard

Subject: Yes Andrew, it was running. I
Author: [Not Specified]
Posted: 2014-05-13 13:51

Yes Andrew, it was running. I also received zentrap heartbeat failure - half an hour later after the update.

It was ~18.00 UTC when I updated the time, so let's see how it's going to be on 19.00 - I will keep you posted.

Subject: It's back online Andrew -
Author: [Not Specified]
Posted: 2014-05-13 13:58

It's back online Andrew - thank you. Would you mind telling about the reason why this happened

Subject: Another question
Author: [Not Specified]
Posted: 2016-11-01 04:59

I have the same problem however I set the clock back by about 10 hours. Will this also take an hour or is there another way to resolve the issue

I have restarted the zenoss service as well as rebooted the VM but this has not made a difference.

Subject: Still a problem
Author: [Not Specified]
Posted: 2016-11-01 07:59

An hours has been and passed. Its been about 5 hours now and I am worried if this will work again

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