KeyError:'macAddresses'

QnA Zen Rank: White Belt
QnA Zen
15 posts since
Nov 17, 2013
3
Dec 26, 2013 4:22 AM
KeyError:'macAddresses'

This question is Not Answered.(Mark as assumed answered)

When I tried to move some devices from /Server/Windows/File Server to /Server/Windows/WMI/File Server, below error return.

Failed to move devices. KeyError:'macAddresses'

These devices are online , informations are correct

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Attachment Zenoss move device error.png (23.1 K)

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hydruid Rank: Green Belt
hydruid
251 posts since
Nov 5, 2012
1. Dec 26, 2013 9:46 AM (in response to QnA Zen)
Re: KeyError:'macAddresses'

Hello,

You've posted several questions, I highly recommend that you read the

Zenoss Admin guide to get a better understanding of how everything works.

To fix this issue, try closing your browser and try again, it should work

with no problem.

Hydruid
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QnA Zen Rank: White Belt
QnA Zen
15 posts since
Nov 17, 2013
2. Dec 27, 2013 1:00 AM (in response to hydruid)
Re: KeyError:'macAddresses'

I have tried to close all browser windows, restart zenoss service , and try to move the device on another computer, still same error. Would you please help
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hydruid Rank: Green Belt
hydruid
251 posts since
Nov 5, 2012
3. Dec 27, 2013 9:04 AM (in response to QnA Zen)
Re: KeyError:'macAddresses'

Which method are you using to change the Device Class Are you dragging it

using the UI or opening the device, clicking the gear, and choosing Change

Device Class there

Try both methods if you haven't already!
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