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ERROR zen.PythonClient [SOLVED]

Subject: ERROR zen.PythonClient [SOLVED]
Author: [Not Specified]
Posted: 2014-12-18 13:08

I am using Zenoss Core 4.2.5. After updating ZenPacks.zenoss.PythonCollector to version 1.6.0 and updating ZenPacks.zenoss.Microsoft.Windows to version 2.1.3 I am receiving authentication errors when attempting to model a device. It worked fine before the update.
I have the zWinRMUser and the zWinRMPassword set, tried adding IP to zWindKDC and different authentication methods and usernames, and using the wiki for the winrm setup, but still getting the error.

2014-12-18 10:45:18,304 ERROR zen.PythonClient: Query error on xx.xx.xx.115: Unauthorized: Check username and password
Please refer to txwinrm documentation at http://wiki.zenoss.org/ZenPack:Microsoft_Windows#winrm_setup
2014-12-18 10:45:18,310 ERROR zen.PythonClient: Query error on xx.xx.xx.115: Unauthorized: Check username and password
Please refer to txwinrm documentation at http://wiki.zenoss.org/ZenPack:Microsoft_Windows#winrm_setup
2014-12-18 10:45:18,313 ERROR zen.PythonClient: Query error on xx.xx.xx.115: Unauthorized: Check username and password
Please refer to txwinrm documentation at http://wiki.zenoss.org/ZenPack:Microsoft_Windows#winrm_setup
2014-12-18 10:45:18,316 ERROR zen.PythonClient: Query error on xx.xx.xx.115: Unauthorized: Check username and password
Please refer to txwinrm documentation at http://wiki.zenoss.org/ZenPack:Microsoft_Windows#winrm_setup
2014-12-18 10:45:18,318 ERROR zen.PythonClient: Query error on xx.xx.xx.115: Unauthorized: Check username and password
Please refer to txwinrm documentation at http://wiki.zenoss.org/ZenPack:Microsoft_Windows#winrm_setup
2014-12-18 10:45:18,321 ERROR zen.PythonClient: Query error on xx.xx.xx.115: Unauthorized: Check username and password
Please refer to txwinrm documentation at http://wiki.zenoss.org/ZenPack:Microsoft_Windows#winrm_setup
2014-12-18 10:45:18,323 ERROR zen.PythonClient: Query error on xx.xx.xx.115: Unauthorized: Check username and password
Please refer to txwinrm documentation at http://wiki.zenoss.org/ZenPack:Microsoft_Windows#winrm_setup
2014-12-18 10:45:18,326 ERROR zen.PythonClient: Query error on xx.xx.xx.115: Unauthorized: Check username and password
Please refer to txwinrm documentation at http://wiki.zenoss.org/ZenPack:Microsoft_Windows#winrm_setup
2014-12-18 10:45:18,331 ERROR zen.PythonClient: Query error on xx.xx.xx.115: Unauthorized: Check username and password
Please refer to txwinrm documentation at http://wiki.zenoss.org/ZenPack:Microsoft_Windows#winrm_setup
2014-12-18 10:45:18,336 ERROR zen.PythonClient: Query error on xx.xx.xx.115: Unauthorized: Check username and password
Please refer to txwinrm documentation at http://wiki.zenoss.org/ZenPack:Microsoft_Windows#winrm_setup
2014-12-18 10:45:18,341 ERROR zen.PythonClient: Query error on xx.xx.xx.115: Unauthorized: Check username and password
Please refer to txwinrm documentation at http://wiki.zenoss.org/ZenPack:Microsoft_Windows#winrm_setup
2014-12-18 10:45:18,346 ERROR zen.PythonClient: Query error on xx.xx.xx.115: Unauthorized: Check username and password
Please refer to txwinrm documentation at http://wiki.zenoss.org/ZenPack:Microsoft_Windows#winrm_setup
2014-12-18 10:45:18,346 INFO zen.PythonClient: Python client finished collection for xx.xx.xx.115
2014-12-18 10:45:18,346 WARNING zen.ZenModeler: The plugin zenoss.winrm.CPUs returned no results.
2014-12-18 10:45:18,346 WARNING zen.ZenModeler: The plugin zenoss.winrm.Processes returned no results.
2014-12-18 10:45:18,346 WARNING zen.ZenModeler: The plugin zenoss.winrm.Software returned no results.
2014-12-18 10:45:18,346 WARNING zen.ZenModeler: The plugin zenoss.winrm.IIS returned no results.
2014-12-18 10:45:18,347 WARNING zen.ZenModeler: The plugin zenoss.winrm.Services returned no results.
2014-12-18 10:45:18,347 WARNING zen.ZenModeler: The plugin zenoss.winrm.FileSystems returned no results.
2014-12-18 10:45:18,347 WARNING zen.ZenModeler: The plugin zenoss.winrm.OperatingSystem returned no results.
2014-12-18 10:45:18,347 WARNING zen.ZenModeler: The plugin zenoss.winrm.Interfaces returned no results.
2014-12-18 10:45:18,347 INFO zen.ZenModeler: No change in configuration detected
2014-12-18 10:45:18,347 INFO zen.ZenModeler: Scan time: 0.14 seconds
2014-12-18 10:45:18,349 INFO zen.ZenModeler: Daemon ZenModeler shutting down



Subject: ***Update:
Author: [Not Specified]
Posted: 2014-12-22 08:19

***Update:
So I created a new server and did not perform any upgrades and I still have this same issue. For some reason I can only model 3 of my Domain Controllers with winrm, the rest all fail with an authentication error. I performed all of the same steps on all of the servers.



Subject: I'd update to the latest
Author: Andrew Kirch
Posted: 2014-12-22 08:27

I'd update to the latest Windows ZP Release 2.2, and make sure that those credentials are valid on that server and have the same permissions as the 3 that work

Andrew Kirch

akirch@gvit.com

Need Zenoss support, consulting or custom development Look no further. Email or PM me!

Ready for Distributed Topology (collectors) for Zenoss 5 Coming May 1st from GoVanguard



Subject: zWinRMUser
Author: [Not Specified]
Posted: 2015-01-29 09:12

Issue has been resolved. The strange thing is that on the 3 Domain Controllers, it let me use just the domain user. On all other devices I have to use @my.domain.local



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