Without being able to find out the address of a person, you cant reach them. This initial step in the communication process is poorly served by existing network services. The directory aims to fill this gap by providing an efficient one stop access point for all forms of contact information. If you want to find someones e-mail address you can find it in the directory. If you need find the phone number of a service, its there. Because the directory is searchable contact points can be located by their real world name. Name the person you want, and the addressing information will be returned to you directly. Because the database is accessed directly, you will always have the latest, up to date information at your fingertips. This benefits an organization by promoting efficient internal communication, and, importantly, the way in which citizens and clients contact and communicate with the enterprise. Your services are easier to reach because contact points can be discovered in a structured, user friendly and convenient manner. The gains are more than just practical. Publication of useful information is good for public relations, because it signifies that your organization is open to communication with the citizen, business and other parts of government. In this way the directory gives your organization a network presence and accessibility that spans international borders. The importance of this cannot be overstated given the ever increasing scale and diversity of the global networked community.