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ServiceNow integration - Alert Maintenance Governance

Subject: ServiceNow integration - Alert Maintenance Governance
Author: Matt Newman
Posted: 2017-12-15 12:31

Hi all - 

Does anyone have the ServiceNow integration successfully working in their Zenoss environment? 

If so, do you have the maintenance in Zenoss governed by the CHG windows setup against Affected CIs in ServiceNow?

For example, if a server is attached as an "Affected CI" in a ServiceNow Change ticket, and the Change Windows is now, the server should be dynamically put into maintenance in Zenoss. Conversely, when the Change Window ends in ServiceNow, the server should be taken out of maintenance dynamically in Zenoss.

I would like to talk to anyone who has the integration working with ServiceNow.

Thank you.
 



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Matt Newman
Guardian Life

matthew_newman@glic.com
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