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Notifications not sending, No zen.actions after zen.actiond messages

Subject:	Notifications not sending, No zen.actions after zen.actiond messages
Author:	Devon Solomon
Posted:	2017-05-21 08:47

We have multiple triggers and notifications that run commands and send emails to individuals and our ticketing system. in the zenactiond.log you can usually see the zen.actiond event that was triggered and the notification its tied to, as well as the zen.actions that it took after. This morning we are not getting emails from zenoss or our ticketing system when a trigger is fired. I don't see any other logs in the zenactiond.log we are on zenoss RM 4.2.4 example of log below

what we should see:
2017-05-17 00:17:16,233 INFO zen.zenactiond: Event:'HOST/DEVICE_NAME||/Perf/Memory/Physical|MemoryAvailableBytes_MemoryAvailableBytes|High Memory Utilization|3' Trigger:cc_Navigator Action:command Status:SUCCESS Target: Info:<NotificationSubscription Info "cc_Navigator">
2017-05-17 00:17:16,978 INFO zen.actions: Command cc_Navigator finished successfully (exit code 0) with the following output:
2017-05-17 00:17:25,538 INFO zen.maintenance: Performing periodic maintenance

What i see now: (no zen.actions output)

2017-05-21 07:23:22,684 INFO zen.zenactiond: Event:'HOST/DEVICE_NAME|C|/Perf/Filesystem|FreeMegabytes_FreeMegabytes|low disk space|4' Trigger:SDM_Perf_Filesystem Action:command Status:SUCCESS Target: Info:<NotificationSubscription Info "SDM_Ticket_Creation">
2017-05-21 07:24:01,977 INFO zen.maintenance: Performing periodic maintenance
2017-05-21 07:25:04,773 INFO zen.maintenance: Performing periodic maintenance

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Devon Solomon
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Subject:	RE: Notifications not sending, No zen.actions after zen.actiond messages
Author:	Jane Curry
Posted:	2017-05-22 14:49

Just checking .... your 2 examples are different events. I assume that you do also have a trigger and notification set up for Filesystem as well as memory. The second event is reporting successfully raising a ticket - is this wrong?

Cheers,
Jane

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Jane Curry
Skills 1st United Kingdom
jane.curry@skills-1st.co.uk
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