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Error when opening Event Console

Subject: Error when opening Event Console
Author: [Not Specified]
Posted: 2015-09-24 14:55

I am unable to open the Event Console in Zenoss version 4.24. The error message I get is listed below. I have ran the following commands to try and troubleshoot the problem findposkeyerror, zodbscan, zenrelationscan, zencatalogscan which
are returned with errors. I have inherited zenoss from a previous user and still don't know alot the configuration of zenoss.
Any help would be greatly appreciated. I can look at other pages in Events (ie: Events Archive, Event Classes and Triggers. I
can also see the events for a device if I select Infrastructure and then select a device and then click on the error box on top. I
can also acknowledge the events for the Infrastructure page.

Here is the error message I am receiving.

2015-09-24T15:44:23 ERROR Zope.SiteErrorLog 1443123863.820.745646351177 http://bmon.net.cs.cmu.edu:8080/zport/dmd/Events/evconsole
Traceback (innermost last):
Module ZPublisher.Publish, line 126, in publish
Module ZPublisher.mapply, line 77, in mapply
Module ZPublisher.Publish, line 46, in call_object
Module Products.Five.browser.pagetemplatefile, line 125, in __call__
Module Products.ZenWidgets.FileGzipper, line 82, in __call__
Module Products.Five.browser.pagetemplatefile, line 59, in __call__
Module zope.pagetemplate.pagetemplate, line 132, in pt_render
Module zope.pagetemplate.pagetemplate, line 240, in __call__
Module zope.tal.talinterpreter, line 266, in __call__
Module zope.tal.talinterpreter, line 338, in interpret
Module zope.tal.talinterpreter, line 883, in do_useMacro
Module zope.tal.talinterpreter, line 338, in interpret
Module zope.tal.talinterpreter, line 528, in do_optTag_tal
Module zope.tal.talinterpreter, line 513, in do_optTag
Module zope.tal.talinterpreter, line 508, in no_tag
Module zope.tal.talinterpreter, line 338, in interpret
Module zope.tal.talinterpreter, line 883, in do_useMacro
Module zope.tal.talinterpreter, line 338, in interpret
Module zope.tal.talinterpreter, line 941, in do_defineSlot
Module zope.tal.talinterpreter, line 338, in interpret
Module zope.tal.talinterpreter, line 528, in do_optTag_tal
Module zope.tal.talinterpreter, line 513, in do_optTag
Module zope.tal.talinterpreter, line 508, in no_tag
Module zope.tal.talinterpreter, line 338, in interpret
Module zope.tal.talinterpreter, line 941, in do_defineSlot
Module zope.tal.talinterpreter, line 338, in interpret
Module zope.tal.talinterpreter, line 528, in do_optTag_tal
Module zope.tal.talinterpreter, line 513, in do_optTag
Module zope.tal.talinterpreter, line 508, in no_tag
Module zope.tal.talinterpreter, line 338, in interpret
Module zope.tal.talinterpreter, line 615, in do_insertText_tal
Module Products.PageTemplates.Expressions, line 225, in evaluateText
Module zope.tales.tales, line 696, in evaluate
- URL: /opt/zenoss/Products/ZenUI3/browser/eventconsole/console-new.pt
- Line 23, Column 0
- Expression:
- Names:
{'args': (),
'container': ,
'context': ,
'default': ,
'here': ,
'loop': {},
'nothing': None,
'options': {},
'repeat': ,
'request': http://bmon.net.cs.cmu.edu:8080/zport/dmd/Events/evconsole>,
'root': ,
'template': ,
'traverse_subpath': [],
'user': ,
'view': ,
'views': }
Module zope.tales.expressions, line 217, in __call__
Module Products.PageTemplates.Expressions, line 155, in _eval
Module Products.PageTemplates.Expressions, line 117, in render
Module Products.ZenUI3.browser.eventconsole.grid, line 89, in prefetchEvents
Module Products.Zuul.routers.zep, line 2, in query
Module Products.Zuul.decorators, line 115, in serviceConnectionError
Module Products.Zuul.routers.zep, line 2, in query
Module Products.Zuul.decorators, line 69, in wrapped_fn
Module Products.Zuul.routers.zep, line 169, in query
Module Products.Zuul.routers.zep, line 302, in _buildFilter
Module Products.Zuul.facades.zepfacade, line 188, in createEventFilter
ValueError: Invalid range: DISPLAYING 1 - 31 of 126 ROWS DHCPACK: Could not find destination port. Destination MAC 0013.7215.0a84 Resource: GES-NSH-CL3-1.NET.CS.CMU.EDU Component: DHCP_SNOOPING Event Class: /Unknown Status: New Message: DHCPACK: Could not find destination port. Destination MAC 0013.7215.0a84 Event Management... agent zensyslog component DHCP_SNOOPING dedupid GES-NSH-CL3-1.NET.CS.CMU.EDU|DHCP_SNOOPING|/Unknown|2|DHCPACK: Could not find destination port. Destination MAC 0013.7215.0a84 eventClass /Unknown eventClassKey DHCP_SNOOPING-5-DEST_NOT_FOUND eventClassMapping eventGroup syslog eventKey eventState New evid 00238bbd-ebab-ac5d-11e5-5c6cd28bf8e6 facility 23 message DHCPACK: Could not find destination port. Destination MAC 0013.7215.0a84 ntevid priority 5 severity 2 summary DHCPACK: Could not find destination port. Destination MAC 0013.7215.0a84 Device State... DeviceClass /Network/Cisco/Switch DeviceGroups DevicePriority Normal Location Systems device GES-NSH-CL3-1.NET.CS.CMU.EDU ipAddress 172.19.223.133 monitor localhost prodState Production Event Data...

Ron



Subject: this is an event db issue.
Author: Andrew Kirch
Posted: 2015-09-28 14:18

this is an event db issue. It looks like you have some corrupt events in the DB. I would suggest trying to drop these via zensendevent, or zendmd http://wiki.zenoss.org/ZenDMD_Tip_-_Manipulate_Events, and then figure out where they are coming from. There's actually quite a bit of information about that in your error.

Andrew Kirch

akirch@gvit.com

Need Zenoss support, consulting or custom development Look no further. Email or PM me!

Ready for Distributed Topology (collectors) for Zenoss 5 Coming May 1st from GoVanguard



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