Zenoss ZenTech Community

Error while trying to list or remove zenpack

Subject:	Error while trying to list or remove zenpack
Author:	Giriraj Thiagarajan
Posted:	2018-02-14 04:28

My Zenoss public endpoint was working fine until i installed a zenpack "ZenPacks.community.deviceAdvDetail-2.9.0.egg". I am now trying to remove the zenpack and it but its failing. Could you please provide some directions on this.
Below is the error while trying to list the zenpack.

[root@mytime-zen-cc ZenPacks]# serviced service run zope zenpack list
time="2018-02-14T08:48:48Z" level=info msg="Loaded delegate keys from file" keyfile="/etc/serviced/delegate.keys" location="localkeys.go:320" logger=auth
ERROR:zen.ZenPackCmd:zenpack command failed
Traceback (most recent call last):
File "/opt/zenoss/Products/ZenUtils/zenpack.py", line 910, in <module>
zp = ZenPackCmd()
File "/opt/zenoss/Products/ZenUtils/ZenScriptBase.py", line 36, in __init__
CmdBase.__init__(self, noopts)
File "/opt/zenoss/Products/ZenUtils/CmdBase.py", line 108, in __init__
zcml.load_site()
File "/opt/zenoss/lib/python2.7/site-packages/Zope2/App/zcml.py", line 46, in load_site
_context = xmlconfig.file(site_zcml)
File "/opt/zenoss/lib/python2.7/site-packages/zope/configuration/xmlconfig.py", line 649, in file
include(context, name, package)
File "/opt/zenoss/lib/python2.7/site-packages/zope/configuration/xmlconfig.py", line 548, in include
processxmlfile(f, context)
File "/opt/zenoss/lib/python2.7/site-packages/zope/configuration/xmlconfig.py", line 380, in processxmlfile
parser.parse(src)
File "/opt/zenoss/lib/python2.7/site-packages/_xmlplus/sax/expatreader.py", line 109, in parse
xmlreader.IncrementalParser.parse(self, source)
File "/opt/zenoss/lib/python2.7/site-packages/_xmlplus/sax/xmlreader.py", line 123, in parse
self.feed(buffer)
File "/opt/zenoss/lib/python2.7/site-packages/_xmlplus/sax/expatreader.py", line 216, in feed
self._parser.Parse(data, isFinal)
File "/opt/zenoss/lib/python2.7/site-packages/_xmlplus/sax/expatreader.py", line 364, in end_element_ns
self._cont_handler.endElementNS(pair, None)
File "/opt/zenoss/lib/python2.7/site-packages/zope/configuration/xmlconfig.py", line 359, in endElementNS
self.context.end()
File "/opt/zenoss/lib/python2.7/site-packages/zope/configuration/config.py", line 558, in end
self.stack.pop().finish()
File "/opt/zenoss/lib/python2.7/site-packages/zope/configuration/config.py", line 706, in finish
actions = self.handler(context, **args)
File "/opt/zenoss/lib/python2.7/site-packages/OFS/metaconfigure.py", line 46, in loadProducts
xmlconfig.include(_context, zcml, package=product)
File "/opt/zenoss/lib/python2.7/site-packages/zope/configuration/xmlconfig.py", line 548, in include
processxmlfile(f, context)
File "/opt/zenoss/lib/python2.7/site-packages/zope/configuration/xmlconfig.py", line 380, in processxmlfile
parser.parse(src)
File "/opt/zenoss/lib/python2.7/site-packages/_xmlplus/sax/expatreader.py", line 109, in parse
xmlreader.IncrementalParser.parse(self, source)
File "/opt/zenoss/lib/python2.7/site-packages/_xmlplus/sax/xmlreader.py", line 123, in parse
self.feed(buffer)
File "/opt/zenoss/lib/python2.7/site-packages/_xmlplus/sax/expatreader.py", line 216, in feed
self._parser.Parse(data, isFinal)
File "/opt/zenoss/lib/python2.7/site-packages/_xmlplus/sax/expatreader.py", line 364, in end_element_ns
self._cont_handler.endElementNS(pair, None)
File "/opt/zenoss/lib/python2.7/site-packages/zope/configuration/xmlconfig.py", line 359, in endElementNS
self.context.end()
File "/opt/zenoss/lib/python2.7/site-packages/zope/configuration/config.py", line 558, in end
self.stack.pop().finish()
File "/opt/zenoss/lib/python2.7/site-packages/zope/configuration/config.py", line 705, in finish
args = toargs(context, *self.argdata)
File "/opt/zenoss/lib/python2.7/site-packages/zope/configuration/config.py", line 1397, in toargs
args[str(name)] = field.fromUnicode(s)
File "/opt/zenoss/lib/python2.7/site-packages/zope/configuration/fields.py", line 227, in fromUnicode
v = vt.fromUnicode(s)
File "/opt/zenoss/lib/python2.7/site-packages/zope/configuration/fields.py", line 137, in fromUnicode
value = self.context.resolve(name)
File "/opt/zenoss/lib/python2.7/site-packages/zope/configuration/config.py", line 179, in resolve
mod = __import__(mname, *_import_chickens)
File "/opt/zenoss/ZenPacks/ZenPacks.community.deviceAdvDetail-2.9.0.egg/ZenPacks/community/deviceAdvDetail/thresholds/StatusThreshold.py", line 19, in <module>
import rrdtool
ZopeXMLConfigurationError: File "/opt/zenoss/etc/site.zcml", line 16.2-16.23
ZopeXMLConfigurationError: File "/opt/zenoss/ZenPacks/ZenPacks.community.deviceAdvDetail-2.9.0.egg/ZenPacks/community/deviceAdvDetail/configure.zcml", line 9.8-12.19
ImportError: No module named rrdtool
Command returned non-zero exit code 3.

------------------------------
Giriraj Thiagarajan
Seattle WA
206.740.3891
------------------------------

Subject:	RE: Error while trying to list or remove zenpack
Author:	Giriraj Thiagarajan
Posted:	2018-02-15 17:45

Hi,

Could someone please respond to this issue ? I am not able to uninstall the zenpack or list them.

------------------------------
Giriraj Thiagarajan
Seattle WA
206.740.3891
------------------------------

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