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Hi I am newbie with Zenoss. I have successfully installed Zenoss 4.2.5 on Debian 7.5. I have configured email alert and I have received the alert. I have configured my trigger (and then notification). I have configured the Device Production State equals Production, Event class contains /Status/Ping and Summary contains DOWN!.

However, even after acknowledging and closing the event I still receive alert continuously at interval from device in "maintenance" state.

Device: 10.23.11.237
Component:
Severity: 5
Time: 2014/06/27 15:59:28.000
Message:
10.23.11.237 is DOWN!
Event Detail
Acknowledge
Close
Device Events

ipAddress 10.23.11.237
monitor localhost
prodState Maintenance
Event Data...
clearid
count 6291
firstTime 2014-06-22 12:48:35
lastTime 2014-06-27 21:44:13
ownerid
stateChange 2014-06-27 21:44:59

Why is that I only want alert from production devices as configured in the trigger.

Subject:	I'd suggest that your trigger
Author:	Andrew Kirch
Posted:	2014-06-29 18:05

I'd suggest that your trigger/notification pair might be right but that another trigger/notification might be catching this based on high severity. I would use zensendevent and zenactiond.log to see which trigger/notifications are being hit.
http://wiki.zenoss.org/Zensendevent_in_Zenoss_4.2.3
http://wiki.zenoss.org/Notify_Me_of_Important_Events
are probably both of interest

Andrew Kirch

akirch@gvit.com

Need Zenoss support, consulting or custom development Look no further. Email or PM me!

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Subject:	This isn't the best way of
Author:	[Not Specified]
Posted:	2014-06-30 10:49

This isn't the best way of doing it, but I just added this Rule to all my triggers:

'Device Production State -> does not equal ->Maintenance'

Subject:	How do I also stop a correctly configured email alert?
Author:	Roman Bakaleyko
Posted:	2014-07-01 10:23

If you don't want to see acknowledged events you can add rule to the trigger filter
'Status -> does not equal ->Acknowledged'
If you set Prodaction State for your device to Maintenance you should not receive the notification.

Subject:	Data Graph Email
Author:	[Not Specified]
Posted:	2015-01-12 03:13

It's possible to use data graph in content of email :(
Please

Subject:	Fab,
Author:	Andrew Kirch
Posted:	2015-01-12 13:38

Fab,

please start a thread asking this question rather than asking in someone else's thread

Subject:	New to Zenoss and need help with email alert
Author:	[Not Specified]
Posted:	2014-06-27 22:39

New to Zenoss and need help with email alert