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| Subject: | Getting "A Zenoss error has occurred" when clicking advanced then users |
| Author: | [Not Specified] |
| Posted: | 2013-12-28 11:00 |
Dec 21, 2013 4:39 PM
Getting "A Zenoss error has occurred" when clicking advanced then users
This question has been Answered.
Hello All,
I have been strugling with a Zenoss install that was a clone off of another working system. I did a bunch of searches on how to change the IP address and the host name. Including http://community.zenoss.org/message/75205 I beleive I did everything right and Zenoss seems to work properly, I ran "rabbitmqctl -p /zenoss list_queues" and the results looked like they were suppsed to. I even ran zenoss_analyser https://github.com/dpetzel/zenoss_analyzer and it said all services were OK. However, whenever I try to get to my users list, it gives me the following error:
I am positively sumped and any help/advice at all would be appreciated.
Type:
Value: 'utf8' codec can't decode byte 0xf9 in position 0: invalid start byte
Traceback (most recent call last):
File "/opt/zenoss/lib/python/ZPublisher/Publish.py", line 126, in publish
request, bind=1)
File "/opt/zenoss/lib/python/ZPublisher/mapply.py", line 77, in mapply
if debug is not None: return debug(object,args,context)
File "/opt/zenoss/lib/python/ZPublisher/Publish.py", line 46, in call_object
result=apply(object,args) # Type s
File "/opt/zenoss/lib/python/Products/Five/browser/metaconfigure.py", line 476, in __call__
return self.index(*args, **kw)
File "/opt/zenoss/lib/python/Products/Five/browser/pagetemplatefile.py", line 125, in __call__
return self.im_func(im_self, *args, **kw)
File "/opt/zenoss/Products/ZenWidgets/FileGzipper.py", line 82, in __call__
return original(self, __instance, *args, **keywords)
File "/opt/zenoss/lib/python/Products/Five/browser/pagetemplatefile.py", line 59, in __call__
sourceAnnotations=getattr(debug_flags, 'sourceAnnotations', 0),
File "/opt/zenoss/lib/python/zope/pagetemplate/pagetemplate.py", line 132, in pt_render
strictinsert=0, sourceAnnotations=sourceAnnotations
File "/opt/zenoss/lib/python/zope/pagetemplate/pagetemplate.py", line 241, in __call__
return output.getvalue()
File "/opt/zenoss/lib/python/zope/pagetemplate/pagetemplate.py", line 47, in getvalue
return u''.join(self)
UnicodeDecodeError: 'utf8' codec can't decode byte 0xf9 in position 0: invalid start byte
Correct Answer by Joe Kocan on Dec 24, 2013 2:45 PM
Joe Kocan
I did remove the Active Directory plugin from the zope management at zport/manage and then I was able to see the users again. I probably should have mentioned that I was using that Active Directory connecto too. I saw some groups in there with funny names so I deleted them.
I resetup the Active Directory plugin and now I can see my users again. I guess it had nothing to do with my renaming the server... Sorry for the wild goose chase guys and thanks for your help!
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hydruid Rank: Green Belt
hydruid
251 posts since
Nov 5, 2012
1. Dec 22, 2013 7:16 AM (in response to Joe Kocan)
Re: Getting "A Zenoss error has occurred" when clicking advanced then users
What version of python are you running on the server
python --version
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hydruid Rank: Green Belt
hydruid
251 posts since
Nov 5, 2012
2. Dec 22, 2013 7:17 AM (in response to Joe Kocan)
Re: Getting "A Zenoss error has occurred" when clicking advanced then users
Also an old post to review http://community.zenoss.org/message/41995#41995
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Joe Kocan Newbie
Joe Kocan
5 posts since
Jun 21, 2013
3. Dec 22, 2013 11:00 AM (in response to hydruid)
Re: Getting "A Zenoss error has occurred" when clicking advanced then users
It says 2.6.6
python --version
Python 2.6.6
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hydruid Rank: Green Belt
hydruid
251 posts since
Nov 5, 2012
4. Dec 23, 2013 10:57 AM (in response to Joe Kocan)
Re: Getting "A Zenoss error has occurred" when clicking advanced then users
Did you look at that old post If you restart rabbit do you get any errors
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Joe Kocan Newbie
Joe Kocan
5 posts since
Jun 21, 2013
5. Dec 24, 2013 2:44 PM (in response to hydruid)
Re: Getting "A Zenoss error has occurred" when clicking advanced then users
Yes. the rabbit was starting correctly.
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Joe Kocan Newbie
Joe Kocan
5 posts since
Jun 21, 2013
6. Dec 24, 2013 2:44 PM (in response to hydruid)
Re: Getting "A Zenoss error has occurred" when clicking advanced then users
Tried the fix-utf-events.py script, but couldn't get it to run:
[zenoss@cl-znos-1vus01 zenoss]$ python fix-utf-events.py
Traceback (most recent call last):
File "fix-utf-events.py", line 2, in
from Products.ZenUtils.json import json, unjson
ImportError: No module named ZenUtils.json
Also tried reindexing with:
zendmd
>>> reindex()
And looked for json.py to edit the line,
return simplejson.dumps(value, encoding='iso-8859-1')
but that file didn't exist.
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Joe Kocan Newbie
Joe Kocan
5 posts since
Jun 21, 2013
7. Dec 24, 2013 2:45 PM (in response to Joe Kocan)
Correct AnswerRe: Getting "A Zenoss error has occurred" when clicking advanced then users
I did remove the Active Directory plugin from the zope management at zport/manage and then I was able to see the users again. I probably should have mentioned that I was using that Active Directory connecto too. I saw some groups in there with funny names so I deleted them.
I resetup the Active Directory plugin and now I can see my users again. I guess it had nothing to do with my renaming the server... Sorry for the wild goose chase guys and thanks for your help!
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| Subject: | Update |
| Author: | [Not Specified] |
| Posted: | 2013-12-29 14:12 |
Hydruid
| Subject: | Error coming after zenoss login successfully somebody help me. |
| Author: | [Not Specified] |
| Posted: | 2015-01-29 17:51 |
Type:
Value: Service Unavailable
Traceback (most recent call last): File "/opt/zenoss/lib/python/ZPublisher/Publish.py", line 126, in publish request, bind=1) File "/opt/zenoss/lib/python/ZPublisher/mapply.py", line 77, in mapply if debug is not None: return debug(object,args,context) File "/opt/zenoss/lib/python/ZPublisher/Publish.py", line 46, in call_object result=apply(object,args) # Type s
| Subject: | please start a new thread |
| Author: | Andrew Kirch |
| Posted: | 2015-02-02 10:10 |
please start a new thread
Andrew Kirch
akirch@gvit.com
Need Zenoss support, consulting or custom development Look no further. Email or PM me!
Ready for Distributed Topology (collectors) for Zenoss 5 Coming May 1st from GoVanguard
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