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Subject:	Re: [Zenoss] Windows Service Alerting Issue
Author:	[Not Specified]
Posted:	2015-10-09 09:00

Are you saying you're matching on Event Class Don't you want to match on Device or Subject or . . . Unless you've created an event class that's named after the server . . . and have transforms to move your event to that event class. James Pulver CLASSE Computer Group Cornell University

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Subject:	Tes, I am matching on the
Author:	[Not Specified]
Posted:	2015-10-09 09:17

Yes, I am matching on the Event Class because I have multiple Servers runng the same type service and want to be alerted if any of the services fail.

Thanks

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Subject:	I changed from Event Class to
Author:	[Not Specified]
Posted:	2015-10-09 09:25

I changed from Event Class to Device Group and it still doesn't alert. WTF.

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Subject:	I changed the alert to just
Author:	[Not Specified]
Posted:	2015-10-09 09:39

I changed the alert to just one server to alert if the service is stopped. Still no alert. What am I doing wrong. If my company would pay for a different monitoring system, I would totally ditch Zenoss.

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Subject:	I changed the alert to just
Author:	[Not Specified]
Posted:	2015-10-09 09:39

I changed the alert to just one server to alert if the service is stopped. Still no alert. What am I doing wrong. If my company would pay for a different monitoring system, I would totally ditch Zenoss.

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Subject:	Thatt is what I did.
Author:	[Not Specified]
Posted:	2015-10-09 10:27

Thatt is what I did.

Event Class Status\WinServ
Severity Critical

What else do I net to do

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Subject:	The odd thing is the event is
Author:	[Not Specified]
Posted:	2015-10-09 10:32

The odd thing is the event is recorded in the Events log of the server but not in the main Events table. Is that normal

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Subject:	I don't know if it's your
Author:	[Not Specified]
Posted:	2015-10-09 13:17

I don't know if it's your problem, but from what you've provided:
This:
Event Class Status\WinServ
Is not equal to this:
Event Class /Status/WinServ

Forward slashes in Zenossland

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Subject:	I don't understand what you
Author:	[Not Specified]
Posted:	2015-10-09 14:05

I don't understand what you mean. All I am trying to do is create a trigger to get alerted when a service is down. Why is this so damn hard to do.

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Subject:	Why don't you post a
Author:	[Not Specified]
Posted:	2015-10-09 14:13

Why don't you post a screenshot somewhere of what your trigger looks like right now
(you'll have to use some image host service and link to it)

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Subject:	Okay The is how my rule is
Author:	[Not Specified]
Posted:	2015-10-09 14:25

Okay The is how my rule is setup

Systems contains /Hyperion **That is The System Group Name**

Event Class contains /Status/WinService

Severity equals Critical

Should this trigger an alert

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Subject:	Sure, if an Event comes in
Author:	[Not Specified]
Posted:	2015-10-09 14:30

Sure, if an Event comes in matching those criteria. You added that Trigger to a corresponding Notification, as well

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Subject:	Here is my trigger
Author:	[Not Specified]
Posted:	2015-10-09 14:40

Here is my trigger

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Subject:	Still didn't trigger. WTF.
Author:	[Not Specified]
Posted:	2015-10-09 14:56

Still didn't trigger. WTF. I stopped and restarted the service. It is currently stopped and Zenoss reconizes it as down. No alert.

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Subject:	Try looking in $ZENHOME/log
Author:	Jane Curry
Posted:	2015-10-09 15:37

Try looking in $ZENHOME/log/zenactiond.log. It is the zenactiond daemon that receives valid triggers from the zeneventserver daemon and then checks whether the trigger is valid for any notifications. By default you only have a low level of debugging but it may show issues. If you don't have a high enough level of logging to spot the problem, you can turn on debug level on-the-fly with:

zenactiond debug

The command toggles the debug level so a second similar command sets the logging level back to normal. You will get a LOT of output with debugging on but it does really show what is going on.

Cheers,
Jane

Email: jane.curry@skills-1st.co.uk    Web: https://www.skills-1st.co.uk