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zenactiond log error : zen.callhome: Error retrieving data from callhome server ...

Subject: zenactiond log error : zen.callhome: Error retrieving data from callhome server HTTP Error 500: Internal Server Error
Author: [Not Specified]
Posted: 2014-04-28 01:17

I often see below error in zenactiond log. Will this affect email notification sent from Zenoss I often encounter problem, that the event meet the criteria does not send notification.

2014-04-27 08:19:24,660 INFO zen.maintenance: Performing periodic maintenance
2014-04-27 08:20:24,664 INFO zen.maintenance: Performing periodic maintenance
2014-04-27 08:21:24,669 INFO zen.maintenance: Performing periodic maintenance
2014-04-27 08:22:24,684 INFO zen.maintenance: Performing periodic maintenance
2014-04-27 08:23:24,688 INFO zen.maintenance: Performing periodic maintenance
2014-04-27 08:23:46,129 WARNING zen.callhome: Error retrieving data from callhome server HTTP Error 500: Internal Server Error
2014-04-27 08:24:24,693 INFO zen.maintenance: Performing periodic maintenance
2014-04-27 08:25:24,698 INFO zen.maintenance: Performing periodic maintenance
2014-04-27 08:26:24,703 INFO zen.maintenance: Performing periodic maintenance
2014-04-27 08:27:24,717 INFO zen.maintenance: Performing periodic maintenance
2014-04-27 08:28:24,722 INFO zen.maintenance: Performing periodic maintenance
2014-04-27 08:29:24,726 INFO zen.maintenance: Performing periodic maintenance



Subject: Try turning the server's
Author: [Not Specified]
Posted: 2014-04-28 08:38

Try turning the server's firewall off and see what happens!

Hydruid



Subject: Hi Hydruid,thanks.But
Author: [Not Specified]
Posted: 2014-04-28 22:07

Hi Hydruid,thanks.But firewall is not turn on since we install Zenoss. Thanks



Subject: Update
Author: [Not Specified]
Posted: 2014-04-29 08:37

I actually talked with another user yesterday who was getting the same thing, turns out it was safe to ignore. I believe it's a call back to zenoss HQ to check for versions or something similar.

Provide your trigger/notification settings and the desired outcome and I can help you debug your notification issues.

Hydruid



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