---

Subject:	Hi,
Author:	Andrew Kirch
Posted:	2014-11-11 13:37

Hi,

Please upgrade to the latest version of the Windows ZenPack available on the wiki: http://wiki.zenoss.org/ZenPack:Microsoft_Windows

Andrew Kirch

akirch@gvit.com

Need Zenoss support, consulting or custom development Look no further. Email or PM me!

Ready for Distributed Topology (collectors) for Zenoss 5 Coming May 1st from GoVanguard

---

Subject:	I'm getting the same error...
Author:	[Not Specified]
Posted:	2014-11-20 14:30

I'm getting the same error...

WindowsEventLog: failed collection [Failure instance: Traceback: : Invalid control character at: line 4 column 177 (char 676) /opt/zenoss/lib/python/twisted/internet/defer.py:361:callback /opt/zenoss/lib/python/twisted/internet/defer.py:455:_startRunCallbacks /opt/zenoss/lib/python/twisted/internet/defer.py:542:_runCallbacks /opt/zenoss/lib/python/twisted/internet/defer.py:1076:gotResult --- --- /opt/zenoss/lib/python/twisted/internet/defer.py:1020:_inlineCallbacks /opt/zenoss/ZenPacks/ZenPacks.zenoss.Microsoft.Windows-2.1.3.egg/ZenPacks/zenoss/Microsoft/Windows/datasources/EventLogDataSource.py:142:collect /opt/zenoss/lib/python2.7/json/__init__.py:326:loads /opt/zenoss/lib/python2.7/json/decoder.py:366:decode /opt/zenoss/lib/python2.7/json/decoder.py:382:raw_decode ] scutil01

---

Subject:	Errors
Author:	Dave Bouchillon
Posted:	2014-11-21 12:06

Hi Jcoombes, Can you upgrade to the latest ZenPack and let us know if you are still seeing those errors We are also releasing a new version of the ZenPack soon which may address your issues.

Hxrsmurf, that is a known issue that will be resolved in the next release of the ZenPack.

You are welcome to try the current development version of the Zenpack from the github repo: https://github.com/zenoss/ZenPacks.zenoss.Microsoft.Windows

This is still in development however, so please be aware there may still be issues.

Thanks

---

Subject:	Thanks, Dbouchillon. Is there
Author:	[Not Specified]
Posted:	2014-11-21 12:46

Thanks, Dbouchillon. Is there a scheduled release for the next ZenPack update

---

Subject:	Failed Collection issue got a lot worse with 2.2.0
Author:	[Not Specified]
Posted:	2015-01-06 11:46

Hi, I was seeing a similar error intermittently with 2.1.2 and 2.1.3 to what jcoombes was getting with this error:

2015-01-06 11:41:25,811 INFO zen.MicrosoftWindows: {Server Name}:Start Collection of Services
2015-01-06 11:41:25,826 ERROR zen.MicrosoftWindows: WindowsServiceLog: failed collection - list index out of range {Server Name}

I was holding out for 2.2.0. I installed that yesterday, and the issue has become way more widespread. Every initialization of service collection gets that error now, several times a minute for every server.

I ended up rolling back to 2.1.3 so that I at least have some service monitoring.

Is there a configuration change that I need to make after upgrading to 2.2.0 Currently I have the following set:
zWinKDC
zWinRMPassword
zWinRMServerName
zWinRMUser

---

Subject:	There shouldn't be any major
Author:	Andrew Kirch
Posted:	2015-01-07 13:25

There shouldn't be any major configuration changes going to 2.2

Andrew Kirch

akirch@gvit.com

Need Zenoss support, consulting or custom development Look no further. Email or PM me!

Ready for Distributed Topology (collectors) for Zenoss 5 Coming May 1st from GoVanguard

---

Subject:	I'm somewhat at a loss then.
Author:	[Not Specified]
Posted:	2015-01-09 14:46

I'm somewhat at a loss then. 2.2.0 has completely cut off any Service monitoring, and the issue still exists in 2.2.1.

What do I need to do to provide more robust error messages All I see in zenpython.log is the same two lines from my previous post, over and over again.

---

Subject:	Here's what I see after
Author:	[Not Specified]
Posted:	2015-01-13 09:20

Here's what I see after turning on debug in the logs:

2015-01-13 10:02:54,343 DEBUG zen.collector.scheduler: Task boxapp01.domain.local 60 DefaultService ZenPacks.zenoss.Microsoft.Windows.datasources.Servic eDataSource.ServicePlugin wuauserv Running changing state from IDLE to QUEUED
2015-01-13 10:02:54,343 DEBUG zen.collector.scheduler: Task boxapp01.domain.local 60 DefaultService ZenPacks.zenoss.Microsoft.Windows.datasources.Servic eDataSource.ServicePlugin wuauserv Running changing state from QUEUED to RUNNING
2015-01-13 10:02:54,343 INFO zen.MicrosoftWindows: boxapp01.domain.local:Start Collection of Services
2015-01-13 10:02:54,367 DEBUG zen.MicrosoftWindows: [EnumInfo(wql='select name, state, status, displayname from Win32_Service where name = "wuauserv"', resource_uri='http://schemas.microsoft.com/wbem/wsman/1/wmi/root/cimv2/*')]
2015-01-13 10:02:54,368 ERROR zen.MicrosoftWindows: WindowsServiceLog: failed collection - list index out of range boxapp01.domain.local
2015-01-13 10:02:54,368 DEBUG zen.collector.scheduler: Task boxapp01.domain.local 60 DefaultService ZenPacks.zenoss.Microsoft.Windows.datasources.ServiceDataSource.ServicePlugin wuauserv Running changing state from RUNNING to STATE_SEND_EVENTS
2015-01-13 10:02:54,369 DEBUG zen.zenpython: Queued event (total of 11) {'rcvtime': 1421161374.369124, 'firstTime': 1421161373.278389, 'device_guid': 'd326084b-7a7b-429a-a453-8b15f9fe34b8', 'eventClassKey': 'WindowsServiceCollectionError', 'agent': 'zenpython', 'manager': 'zenoss.domain.local', 'device': 'boxapp01.domain.local', 'eventClass': '/Status', 'monitor': 'localhost', 'count': 2, 'severity': 3, 'summary': 'WindowsServiceLog: failed collection - list index out of range boxapp01.domain.local', 'eventKey': 'WindowsServiceCollection'}
2015-01-13 10:02:54,369 DEBUG zen.collector.scheduler: Task boxapp01.domain.local 60 DefaultService ZenPacks.zenoss.Microsoft.Windows.datasources.ServiceDataSource.ServicePlugin wuauserv Running finished, result: None
2015-01-13 10:02:54,369 DEBUG zen.collector.scheduler: Task boxapp01.domain.local 60 DefaultService ZenPacks.zenoss.Microsoft.Windows.datasources.ServiceDataSource.ServicePlugin wuauserv Running changing state from STATE_SEND_EVENTS to IDLE

This is in both 2.2.0 and 2.2.1. It occurs over and over again for every monitored server.

---

Subject:	Any Resolution to this?
Author:	[Not Specified]
Posted:	2015-04-27 11:23

I've just installed latest Zenoss 4 & ZenPack 2.4.1 & Python.

Created a Windows_Event template, added * to query, selected Warning level, and molded to a Windows Server. Reconfigured WinRM on server.

All I get is "WindowsServiceLog: failed collection - list index out of range

---

Subject:	I too have an issue.
Author:	[Not Specified]
Posted:	2015-06-24 09:03

I too have an issue.

I downloaded the VMware Player image, converted it to an ESXi image and am running it in a VMware vCenter cluster. 4x 2.4ghz cores, 8gb of RAM and a Raid10 disk given to the VM (dedicated).

uname -a: Linux ZENSRV 2.6.18-406.el5 #1 SMP Tue Jun 2 17:25:57 EDT 2015 x86_64 x86_64 x86_64 GNU/Linux
PythonCollector = v1.6.4.
Installed Krb5-workstation using YUM!

Unfortunately I have had a little teething issues with the Zenoss.Microsoft.Windows (v2.4.4) zenpack.
I used group policy to setup WinRM; and WinRS for HTTP with Kerberos.

Here were my issues:
1) Received the error modeling one particular server: "kerberos authGSSClientStep failed (None)".
FIX: One of my VMware ESXi hosts was NOT syncing time properly. When I migrated this specific server off that host; vmware tools reset the time on the guest vm. This seemed to fix the issue nicely.

2) WinRM failed to login to Windows Server 2008 R2 (NO SERVICE PACK)
FIX: Install windows service pack 1

3) Received the following error after modelling: "zenoss winrs: unauthorized, check username and password".... with the zWinRMUser set to 'zenoss@domain.local'.
FIX: changed zWinRMUser to 'zenoss' and re-modelled the device

4) The following error is received after modelling: "WinRS: Failed collection [Failure instance: Traceback: : (('An invalid name was supplied', 131072), ('No error', 0))"
I'm afraid I don't know how to fix this one - any advice
I'm surprised its a kerberos error; as WinRM uses Kerberos auth successfully - using the same z properties.

5) An additional error received: "WindowsServiceLog: failed collection - list index out of range dcname.domain.local"
This happens to all of my DCs only; not sure why. Anyone got any advice

6) Yet another error after modelling: "'DCDiag /test:Replications' failed: [DCNAME] DsBindWithSpnEx() failed with error 5, Access is denied."
I believe this is caused by User Account Control requiring elevated administrative rights for executing particular command-lets. DCDIAG is one of those exes that throws a lot of auth issues without UAC elevation.

If anyone can help me resolve these remaining issues it would be appreciated!

---

Subject:	We have installed a new
Author:	[Not Specified]
Posted:	2015-06-29 06:46

We have installed a new zenoss 4.2.5 and all dcs have errors.
The schemamaster dc-01 shows:

'DCDiag /test:Replications' failed: [DC-02] DsBindWithSpnEx() failed with error 5, Access is denied..

DC-02 shows 3 errors:

'DCDiag /test:Replications' failed: Unknown

'DCDiag /test:RidManager' failed: Unknown

'DCDiag /test:KnowsOfRoleHolders' failed: [DC-01] DsBindWithSpnEx() failed with error 5, Access is denied..

Warning: DC-01 is the Schema Owner, but is not responding to DS RPC Bind. Warning: DC-01 is the Domain Owner, but is not responding to DS RPC Bind. Warning: DC-01 is the PDC Owner, but is not responding to DS RPC Bind. Warning: DC-01 is the Rid Owner, but is not responding to DS RPC Bind. Warning: DC-01 is the Infrastructure Update Owner, but is not responding to DS RPC Bind.

I have tested the commands with "winrs -r:server cmd" from a remote station (domain member logged in as domain admin) and the tests will be passed.

---

Subject:	After a lot of playing, I
Author:	[Not Specified]
Posted:	2015-07-08 09:29

After a lot of playing, I managed to get Kerberos working:
/devices/server/microsoft/windows/active_directory/
zWinRMServerName = ${here/titleOrId}
zWinRMUser = zenoss_SAC@domain.local
zWinRMPassword = *************
zWinKDC = (IP OF PDC)

Zenoss_SAC is a member of 'Domain Admins'.

This broke monitoring on all of my domain controllers;

I also adjusted their config as follows:
/devices/server/microsoft/windows
zWinRMServerName = ${here/titleOrId}
zWinRMUser = zenoss_ent_SAC@domain.local
zWinRMPassword = *************
zWinKDC = (IP OF PDC)

Zenoss_ent_SAC is a member of 'Administrators'.

All is working happily now; except for the Windows ServiceLog collection.
WindowsServiceLog: failed collection - Couldn't bind: 24: Too many open files. servername.domain.local

Any ideas

---

Subject:	My dcdiag errors have all
Author:	[Not Specified]
Posted:	2015-07-08 09:30

My dcdiag errors have all gone away; after giving the monitoring service account 'built-in Administrator rights', AND modifying the Domain Controllers group policy - to allow automatic UAC elevation for Built-In Administrators.